Privacy Policy

At Project Chand, your memories deserve care, and so does your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you use our website, we may collect the following types of information:

Personal Information

You may voluntarily provide information such as:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely through our payment partners)
• Order history

Customization Information

To create your personalized products, we may collect:

• Uploaded photos
• Custom text
• Names
• Dates
• Design preferences

Device & Usage Information

When you browse our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on our website
• Referring websites

This information helps us improve your browsing experience and website performance.

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfill your orders.
• Personalize your products.
• Communicate order updates and shipping information.
• Respond to your questions and support requests.
• Improve our website, products, and customer experience.
• Prevent fraud and unauthorized activity.
• Meet legal and regulatory requirements.

We only collect information that is necessary to provide our services.

3. UPLOADED PHOTOS & PERSONAL CONTENT

Your uploaded photos and personalized content are used solely for creating the products you order.

• We do not claim ownership of your photos.
• Your content is handled with care and is accessed only when necessary to process, produce, or resolve issues related to your order.

4. PAYMENT INFORMATION

Project Chand does not store your complete payment card details. Payments are processed through trusted third-party payment providers using secure encryption and industry-standard security measures.

5. COOKIES

Our website may use cookies and similar technologies to:

• Remember your preferences.
• Improve website performance.
• Understand visitor behavior.
• Enhance your shopping experience.
• Measure website traffic and marketing performance.

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

6. SHARING YOUR INFORMATION

We respect your privacy. We do not sell, rent, or trade your personal information to third parties.

We may share limited information only when necessary with trusted service providers, including:

• Payment gateways
• Shipping and courier partners
• Website hosting providers
• Customer support tools
• Analytics and marketing service providers

These partners receive only the information required to perform their services and are expected to protect your information. We may also disclose information if required by law or to protect our legal rights.

7. DATA SECURITY

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. While no online system can guarantee absolute security, we continuously work to safeguard the information you share with us.

8. DATA RETENTION

We retain your information only for as long as necessary to:

• Complete your orders.
• Provide customer support.
• Maintain business records.
• Meet legal, tax, and regulatory obligations.
• Resolve disputes when required.

Once information is no longer needed, it is securely deleted or anonymized where appropriate.

9. YOUR RIGHTS

Depending on applicable laws, you may have the right to:

• Request access to your personal information.
• Correct inaccurate information.
• Request deletion of your personal data where legally permitted.
• Withdraw consent for certain communications.
• Request information about how your data is used.

To exercise these rights, please contact us using the details below.

10. THIRD-PARTY SERVICES

Our website may contain links to third-party websites or use services provided by third parties, such as payment processors, analytics tools, or social media platforms. These services operate under their own privacy policies. We encourage you to review their policies before sharing personal information.

11. CHILDREN'S PRIVACY

Our website is not intended for children without parental or guardian supervision. We do not knowingly collect personal information from children. If we become aware that such information has been collected unintentionally, we will take appropriate steps to remove it.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. Any updates will be posted on this page along with the revised "Last Updated" date.

13. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us.